We here at Alumidock take great pride in providing quality USA made aluminum dock product for over 60 years. We also take pride in providing quality customer service. When you call us you will talk to one of our associates as opposed to an automated phone system. Whether you’re buying a part for your existing Alumidock system or buying a large new dock system, we treat everyone with the best possible customer service and product knowledge. Here are some of our stories that we would like to share that reflects our quality products and great customer service.
Carl H., Ballston Spa, NY
“The genius of Alumidock is the ease of assembly, ease of placement, and ease of removal from the water in the winter. For thirty years I needed an army of volunteers to remove my bulky, heavy, wooden dock from the lake. Now, with the alumidock’s simple system, I can remove the four sections myself. Returning the docks to the water is equally as simple, in spite of the changing topography of the lake. Adjustments to the legs are simple, quick and remain stationary once positioned. Alumidock’s have taken the frustration out of boat dockage. Simply put, they work, they last and their friendly people know their product.”
Dave W, Island, NY
Alumidock is an amazing dock system. We have lived on water in different places for 30 years and have never had a dock that comes close to this one. It goes in and out amazingly well for something of its size scope. What a great place for a party, to dock a boat or watch a beautiful Niagara river sunset. With all your custom design help and accessories the possibilities are endless.
The dock and platform are not only functional and safe; they are very attractive. The gangway from the land to the dock has made it very easy to get all your party supplies, youngsters and oldsters on the dock and into the boat.
We are looking forward to expanding our dock system in the spring.
Thank you so much, you all have been an extreme pleasure to work with and I would recommend you and your docking system to anyone who wants to do it the right way the first time at a reasonable price.
Mark A. Ontario Canada
Please find attached the photos of my installed Alumidock system, I hope you'll agree that it looks great!
However I have to be honest, at 50+ years of age I was skeptical at first viewing of your system, l mean if it’s too good to be true it usually is, right? Well I'm happy to report that your docking solutions not only meet my family's needs and expectations but have managed to exceed them!
How you exceeded them was not just because of a well-made product but through a seemingly long forgotten method, "customer service”, wow, who would have believed it!
As you know after my family's initial dock purchase we decided to add the Alumidock staircase and ran into a mounting plate issue, my initial thought was "oh no, here we go"! However nothing could have been further from the truth, the speed of your forthcoming help and resources to bring resolve was second to none.
I would not hesitate to deal with you good folks in the future and will happily recommend you to those I know. In fact if you would like to use my pictures or even this letter in the promotion of your product please feel free to do so.